All paid bookings under the SSS 2.0 are non-refundable.
Customers agree that their purchased tour(s) will be delegated to one of our trusted Consortium Agent / Consortium Vendor who will contact the Customer for further arrangments and details regarding the booking, in up to five (05) working days after the booking has been made. Customers are not allowed to request for any specific agent to handle their tours, upon purchase.
Take note that the cut-off date for booking is six (06) days before the traveling date.
Customers to inform their respective delegated Consortium Agent, should they wish to make changes to their booking, up to two (02) times only and at latest forty eight (48) hours before the booking date. This applies to cases such as;
Postponement of traveling date.
Customer(s) replacement.
Group Bookings only for all packages under the Sia Sitok Sarawak 2.0 - Min 2 pax per booking, unless specified.
Optional Insurance could be available for purchase, but all insurance related matters are to be between the Customer and the Consortium Agent / Vendor.


PRODUCTS WITH ADULT & CHILD PRICING
Adults - for 13 years old and above
Child - for 2 - 12 years old
Child Free of Charge (FOC) - for 0 - 2 years old
Per Pax - same pricing for Adults & Child regardless of age
In case of any product purchase error(s) due to the adults/child pricing categories, the SSS 2.0 Organizer, Agents and Vendors are authorized to make necessary adjustments to the final pricing.